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Manual Disputes

If you do not wish to use the online method or we have been unable to authenticate you, a dispute can be raised manually with TransUnion.

You can raise a dispute with the Consumer Support Team by either email or post using these addresses:
Email address - [email protected]
Postal address - Consumer Services Team, TransUnion, PO Box 647, Unit 4, HULL HU9 9QZ

To speed up the process it would help if you could provide the following information in your email/letter:

Personal Information
  • First and last name
  • Current address
The area of your credit report that you want to discuss from the following list
  • Financial account information
  • Short term loans
  • Search history
  • Address links
  • Associate connections
  • Other names
  • Electoral Register
  • Judgment, bankruptcies and insolvencies
  • Notice of correction
  • Cifas- Credit Industry Fraud Avoidance System
Why you want to dispute
  • You don't recognise a search - please include the search reference.
  • You don't recognise an address or person that you have been linked.
  • You don't recognise a financial account or you think the information on a financial account is incorrect.
  • You want to challenge information regarding the Electoral Register, judgments or bankruptcy (Evidence will be required from either the courts or your local authority to enable us to change this type of information).
Please note

It can take between 4 and 6 weeks for changes to show on your credit report. It may be worth waiting until your next report to check whether any expected changes been included.